We are grateful for your donation and support of our project. Refunds are only granted in exceptional circumstances, within 30 days of the donation date, and are returned using the original method of payment. A request for refund must be completed in writing (e-mail to admin@marvinthetruck.com). Refund will be executed within 30 days from the receipt of the email.

Some circumstances in which refunds might be granted include:

• The donation was made in error, had an incorrect amount, or the selected charity was not that intended by the donor
• The donation was not authorized by the donor
• The donor’s circumstances have changed materially, for instance if the donation was made from the proceeds of a sale that was later canceled or refunded.

Recurring Donation Refunds

Donors have the option to give recurring or one-time donations. We are only able to refund donations from the 30 days before the date of the refund request. See Donation Refund Policy above.

International Donation Refunds (non-EUR gifts)

Donors who give via a currency other than EUR will receive the full transaction amount in the original currency. The original exchange rate will be researched via the Central European Bank (https://www.ecb.europa.eu/) to ensure the refund amount is as close as possible to the amount originally contributed. See Donation Refund Policy above.

Charitable Tax Status

Donations to www.marvinthetruck.com are not deductible from taxes. We do not have a charitable status, which makes it impossible for us to issue any tax deduction certificate for any donation.

Read our full Terms & Conditions here

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